How We Helped An Apparel Brand Recover Six-figures In 5 Minutes

Testimonial from Kieren Quarmby
Testimonial from Kieren Quarmby


Client: Digital Vikings.

Industry: Fashion apparel.

List Size: 70,000.

ESP: Klaviyo


Six-figures of leaking revenue recovered in a little over 5 minutes.

The problem

Our client saw a decent but not exceptional 18% owned revenue in Klaviyo email marketing (adding up to mid-six figures annually in email revenue). However, we immediately noticed something was off because these revenue gains were predominantly email campaigns. Very little revenue was coming in through automated flows. In our experience, the revenue split should’ve been close to 50/50. So what we saw was highly irregular for an apparel brand. 

We began investigating. What we found was shocking.

The campaign-to-flow email ratio was 30-to-1.

For every automated email our client sent, they were sending 30 campaign emails. But a quick look at the profitability of our emails showed our flows were vastly outperforming our campaigns. Something wasn’t working the way our client intended.

We saw suspiciously few flow deliveries.

For a total of 169K flow emails over the last 365 days.

very few deliveries flows

Yet exceptionally profitable flows

Topping at 5.72$ per recipient for the first cart abandonment email.

profitable flow table

… What was the issue?

When we checked individual flows, the issue became obvious.

Flow emails were not delivering because every single flow email had smart sending on. Smart sending is a default feature of Klaviyo that prevents subscribers from receiving a new email if they’ve received another email from the sender within the last 16 hours. And our client was sending a campaign email almost every day of the month, which prevented flow emails from being sent.

# of recipients skipped

An amazing 27768 sends were skipped on just the first cart abandonment email alone – which, as you may recall, was earning our client an exceptional 5.72$ per recipient. Of course, many emails were skipped because customers completed their purchase before receiving the abandoned cart email (which caused them to fail the flow’s filters). But the vast majority, north of 90%, were skipped because of smart-sending rules. 

This little technical oversight caused our client to miss out on serious revenue. Revenue we recovered in an instant by making the flow’s sending rules compatible with our client’s one-email-a-day sending strategy.

The only case study of the web that underhypes its results?

The savvy reader has already realized that our 5-minute “smart sending fix” had a much bigger impact than what we just covered. Because the same sending rules were blocking the cart abandonment flow’s subsequent emails, too. Let alone the other majorly profitable flows of our client we immediately put back to work.


If we sum up these gains, we likely increased our client’s projected revenues for the coming year by multiple-six figures. And with very little work too. 

The truth is, working harder is not always the answer, especially when it comes to email automation.

We know every trick in the book to help your email marketing program (and your marketing staff) to work smarter, not harder. Allow us to show you, just like we did for Digital Vikings. Just like we do for every single one of our clients. 

Getting started is easy. We’ll have a short, no-obligations call to meet each other. If we’re not a good fit for whatever reason, we will refer you to an agency that can serve you better than we could. If we are, we’ll start with a quick audit of your email program. If you’re thrilled with the results of that audit (experience shows you will be), we’ll sign you up on a monthly retainer, and start implementation right away.

Let’s talk. Trust us. We can likely help.